TY - BOOK T1 - Mastering communication at work :how to lead, manage, and influence / DA - 2009 CY - New York: AU - Becker, Ethan F. AU - Wortmann, Jon CN - HRE/GTM/4/1 PB - McGraw-Hill, PP - New York: LA - English PY - 2009 ID - 20373 KW - MANUALS/HANDBOOKS KW - ORGANIZATIONAL CHANGE KW - ORGANIZATIONAL EFFECTIVENESS KW - LEADERSHIP SN - 9780071625029 TI - Mastering communication at work :how to lead, manage, and influence / ER -