@article{28212,
      note = {OHCHR Library has also 2nd ed.},
      author = {Townsend, John and Donovan, Paul},
      url = {http://searchlibrary.ohchr.org/record/28212},
      title = {Facilitator's pocketbook : a pocketful of tips, tools and  techniques for all those who are challenged to bring the  best out of people in meetings, teambuilding sessions,  project work, problem-solving groups and training events /},
      recid = {28212},
}